Shanchuan Xu, W. Gao, Zhen Li, Shuliang Zhang, Jianing Zhao
{"title":"Design of hierarchical and configurable IVR system","authors":"Shanchuan Xu, W. Gao, Zhen Li, Shuliang Zhang, Jianing Zhao","doi":"10.1109/CINC.2010.5643753","DOIUrl":null,"url":null,"abstract":"IVR is an important part of CTI center. But most of current IVR system is designed for specific requirements with low extensibility and can not be a reusable system. A new IVR system for another purpose should be recoded. This paper proposes a hierarchical system of reusable IVR , which reduces the dependence between models and uses XML file as configuration file to make the IVR easily change by modifying the XML file.","PeriodicalId":227004,"journal":{"name":"2010 Second International Conference on Computational Intelligence and Natural Computing","volume":"2 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"10","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2010 Second International Conference on Computational Intelligence and Natural Computing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CINC.2010.5643753","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 10
Abstract
IVR is an important part of CTI center. But most of current IVR system is designed for specific requirements with low extensibility and can not be a reusable system. A new IVR system for another purpose should be recoded. This paper proposes a hierarchical system of reusable IVR , which reduces the dependence between models and uses XML file as configuration file to make the IVR easily change by modifying the XML file.