Shanchuan Xu, W. Gao, Zhen Li, Shuliang Zhang, Jianing Zhao
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引用次数: 10
Abstract
IVR is an important part of CTI center. But most of current IVR system is designed for specific requirements with low extensibility and can not be a reusable system. A new IVR system for another purpose should be recoded. This paper proposes a hierarchical system of reusable IVR , which reduces the dependence between models and uses XML file as configuration file to make the IVR easily change by modifying the XML file.
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