The formation of consumer attitudes and intentions towards fast food restaurants: How do teenagers differ from adults?

Abstract

Purpose – Past research showed that overly positive attitudes and intentions towards fast food contribute to obesity. In the face of rising childhood obesity, the purpose of this paper is to explore attitudinal and behavioral reasons behind adolescents' suboptimal food choices. It tests hypotheses about differences between teenagers and adults in customer attitudes and intentions regarding fast food restaurants.Design/methodology/approach – The hypotheses are tested with German survey data and moderated regression analysis.Findings – Teenagers do not underestimate the negative effects of fast food. However, their decision making fails to incorporate existing knowledge on competitive advantages and gives greater weight to customer satisfaction compared with adults. Behavioral differences between teenage and adult consumers result from differences in cognitive development rather than social pressure.Research limitations/implications – As this study uses subjective consumer data from Germany, future research...