The interaction of trust and control

R. Lueg, L. Pedersen
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Abstract

Trust and control can have enforcing as well as deteriorating effects on managing relational and performance risk. This case study explores their interaction during alliance negotiations in the financial services industry in a Scandinavian setting. In particular, we investigate the interaction of trust in goodwill and competence, as well as the controls of output, behavior, and social nature.
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信任和控制的相互作用
信任和控制在管理关系和绩效风险方面可以起到加强作用,也可以起到恶化作用。本案例研究探讨了他们在斯堪的纳维亚金融服务业联盟谈判中的互动。特别地,我们研究了信任在善意和能力中的相互作用,以及对产出、行为和社会性质的控制。
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