Research on Performance Evaluation of Three Level Public Hospitals Based on Fuzzy Comprehensive Evaluation Model

Abstract

Public hospital managers and information departments need to comprehensively and timely analyze the content of performance indicators, and use the information evaluation system to realize the medical quality supervision, so that hospital managers and department heads can effectively trace the problems of performance evaluation results and process indicators, so as to realize the dynamic feedback of medical quality. In this paper, we use model thinking to explore and build a set of index evaluation system based on seven dimensions of function orientation, quality and safety, rational drug use, service efficiency, revenue and expenditure structure, cost control and personnel training. We use expert scoring method to evaluate the membership degree of different indicators, and use Matlab R2019b statistical processing and analysis, combined with the fuzzy comprehensive evaluation model to evaluate the overall performance evaluation level of our hospital, the final score is 84.5515, the quantitative results also intuitively show the shortcomings and advantages of our hospital, which provides a reference for our hospital to realize its own stable development, provide professional medical services for patients, and realize the good experience of patients.