Sentiment Analysis-Based Categorized Opinions Expressed in Feedback Forums Using Deep Learning Technique and Message Queue Architecture

Abstract

Sentiment analysis is a sub-field of natural language processing (NLP). In sentiment analysis the sentiment behind the piece of data is tried to know, this data can be a review of a product by a customer or a comment on some social media platform. Analysing large amounts of data is still an easy task for small retail websites and business owners. Deep learning (DL) has made a great revolution in the field of speech and image recognition. Mature deep learning neural network i.e. convolution neural network (CNN) has completely changed the field of NLP. This paper proposed a high accuracy, efficient, scalable, reliable and secure solution to cater all the needs of business owners and institutes for sentiment analysis with DL model, a browser based GUI interface for easy accessibility to all the non-technical folks and a dashboard having graphical representations of their results. The proposed sentiment analysis based model has achieved 93.55% accuracy which has outperformed other models.