Impact of user participation on Web-based information system: The Hong Kong experience

Abstract

The rapid growth of highly sophisticated computers and Web-based information systems (WIS) as integral components of business operations have led to an increased interest in the role of user participation during WIS implementation and its influence on end-user satisfaction and, ultimately, organisational success. The primary purpose of this research is, therefore, to investigate the significance of user-characteristics during WIS implementation. The research is conducted by collecting data via survey among organizations in Hong Kong. The important findings of this study demonstrate that user participation is positively related to user satisfaction and organisational effectiveness. In addition, user satisfaction can be largely applied to mediate the relationship between user participation (through user training, career stage, and empowerment) and organisational effectiveness. A deeper understanding of these concepts will provide organisations in Hong Kong with a richer view of the role of user participation during Web based information system implementation, which in turn has the potential to contribute towards improved business performance.