E-Government Agility Concept for Small Town

Abstract

the rapid development of e-government entire the world has opened how the discussion on how a government can enhance effectively and efficiently public services. As the result, the Indonesian Government has issued Presidential Regulation No. 95 of 2018 regarding Electronic-Based Government Systems in providing guidance to government agencies and businesses to implement online governance tools used for public services. This study aims to develop concept of e-government agility for Ogan Ilir Regency, South Sumatra, Indonesia. It focuses on three factors: technology, behavior, and government organizations. This study utilizes qualitative research methods with identified informants including executive, legislative, and government agencies. The research findings indicate that the Ogan Ilir community is affected by three technological factors: accessibility, legal papers, and the presence of an independent service infrastructure. Leadership, rules and processes, and the moderation of information systems will directly shape the behavior of e-government users, therefore it is hoped that the Ogan Ilir government will be able to execute the concept of e-government agility. In term of organization factors, there are three organizational characteristics, including clear procedural structure and strong governance. In terms of academic contribution, this study provides a better understanding of the critical factors for the adoption of e-government agility from the perspective of local government, Government Agencies, and legislatures. With regards to practical implications, this study provides the local government and public organisations with relevant suggestions on how can lead to the formulation of better strategies and policies for the continuous development of e-government agility in local government.