{"title":"Impact of Service Quality Factors on Customer Word of Mouth at Commercial Banks in the Highlands, Vietnam: The Mediating Role of Customer Satisfaction","authors":"VanTrinh Nguyen, Thi Nguyen, Thi Xuan Binh Ngo","doi":"10.1007/978-981-16-0739-4_85","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":404279,"journal":{"name":"Information and Communication Technology for Competitive Strategies (ICTCS 2020)","volume":"132 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information and Communication Technology for Competitive Strategies (ICTCS 2020)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-981-16-0739-4_85","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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