Cloud Computing Support for Collaboration and Communication in Enterprise-Wide Workflow Processes

Abstract

This paper discusses the use of social media and cloud computing technologies to facilitate the collaboration and communication in enterprise-wide workflow processes. It presents a use case analysis of the US Army Test and Evaluation Command (ATEC) test program management to demonstrate how cloud computing and social media could streamline pre-existing, highly serialized, enterprise-wide workflow processes. The resulting optimizations to the monitoring, reporting, and control aspects will lead to situational awareness information being available to senior leadership with far fewer intermediary, human-in-the-loop steps. These optimizations, when combined with social networking tools and a common integrated working environment for program artifacts, may result in an increase to productivity across all levels of the organization.