EXAMINATION OF THE QUALITY OF SOCIAL WORK: ESSENCE AND TASKS

Abstract

The article considers the essence and tasks of the examination of the quality of social work as an analytical study and evaluation by specialists of social aspects of programs, projects, problems or situations, forecasting the consequences of their implementation, changes in the situation, as well as the development of recommendations to prevent or overcome their negative impact; approaches (assessment of the situation and analysis of the activities of organizations, services, institutions that carry out this activity) and stages (identification of the circle of experts, identification of the problem, drawing up an action plan and establishing the regulations for the examination, development of criteria for expert assessment, determination of forms and methods of expressing results) are highlighted examination) its implementation, the expediency of using a wide range of interrelated methods of quality assessment (accounting of service recipient complaints, questionnaire survey of service recipient satisfaction, results of external control and audits, etc.), focus on quantitative and qualitative indicators of the effectiveness of social work, taking into account institutional (organization of work and working conditions, legal procedures) and personal (employees, their motivation, qualifications) influencing factors on productivity, orientation towards standardization of social work.Three main indicators of the quality of social work are summarized: economy as the optimal use of resources for a specific task or service, productivity as the proportionality of the use of resources and the achievement of results, efficiency as an indicator of the level of achievement of the expected result (results) at an adequate cost and in the planned time.The need for high competence of the expert, mastery of professional evaluation methods, ability to analyze and formulate scientifically based and practically oriented expert conclusions is emphasized.