Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning

Abstract

Covid-19 pandemic forcing teaching and learning to be done in a limited way. Because of that situation this study has purpose to investigate the impact of quality factors on continuance intention to use e-learning. The study employs expectation–confirmation model (ECM) to express the effect of Information Quality, System Quality, Service Quality on Confirmation and Satisfaction and adds Perceived Usefulness and Self efficacy to reveal their effect on Satisfaction. The proposed model was tested using 325 respondents. They are young people that live in digital native culture. The analysis of data was carried out in two stages, the first stage is checking for validity and reliability to perform correlation analysis of variables when the result is pass minimal value. The second stage, the causal effects of variables are examined using Structural Equation Modelling (SEM) using Partial Least Square (PLS). The findings of the study reveal quality factors as the determining factors for the confirmation of the satisfying and using e-learning continually. The confirmation also was determined by the perceived usefulness of the system and the self-efficacy in using the system. The findings disclose the quality of e-learning system is prominent factor on continuance intention to use the system.