Consumer Protection Based on Justice in Order to Advance State Administration Systems in Indonesia

Abstract

This study aims to examine how legal protection for consumers in Indonesia, and its effect on a better state administration system, focuses on state institutions in the field of consumer dispute resolution namely BPSK (Badan Penyelesaian Sengketa Konsumen) and in private institutions engaged in consumer dispute resolution in Indonesia, namely YLKI (Yayasan Lembaga Konsumen Indonesia), the extent to which the role of the government develops these institutions and why it is now no longer well supported by the government, from this fact the researchers try to apply it through the concept justice based law. The research method is carried out by doctrinal and non-doctrinal approaches, because the law is not only in concepts as a whole of principles and rules, but also includes institutions and processes that realize the enactment of rules in society. The results of the first study, concept of equitybased consumer protection is how to realize the rights and obligations carried out between the legal relationship of consumers and suppliers of goods or services that are balanced and must realize the concept of equality before the law. The achievement of the concept of equality before the law in consumer protection will automatically launch administrative performance of the government and increase public compliance with the law and the government itself.