Functional collaboration A framework to increase system management efficiency

Abstract

This paper introduces a service approach, called Functional Collaboration System (FCS), that allows complex system organizations to communicate between parties using mobile devices. In many organizations and workflows lots of time is spent to find out, when needed, the right person with the right skills. A typical search activity involves several people and phone calls in order to identify the right person that is available at the right time and in the right place. People involved in the search process might be interrupted while performing other tasks, thus increasing inefficiency. Functional collaboration system is an easy to use yet effective solution that provides skill search functionalities combined with workforce management, presence and instant messaging, thus enabling fast connections between workers, based on their availability, function, skill and position. The proposed approach is based on international standards, assuring interoperability with any existing ICT infrastructure and guaranteeing deployments on premises and also cloud based service delivery.