Digital transformation project selection using Interval Valued Type-2 Intuitionistic Fuzzy TOPSIS

Abstract

Digital transformation necessitates fundamental changes in business processes, business models, and even cultures of the companies. DT projects provide a substantial value to the business competition and effect their market shares. In order to reach these results, digital transformation projects should be carefully analyzed and evaluated. In this paper, we focus on digital transformation project prioritization problem under multiple criteria. Just like many other technology related decisions, digital transformation problems are inherently uncertain, which leads researchers to employ the fuzzy set theory. Interval Valued Type-2 Intuitionistic Fuzzy Sets (IVT2IFS) are a relatively new extension of fuzzy sets which take into account membership and non-membership values as an interval. In this paper, we utilize Interval Valued Type-2 Intuitionistic Fuzzy TOPSIS method for a digital transformation project prioritization problem and apply the model to a real-world example.