{"title":"Monitoring of SLA compliances for Hosted Streaming Services","authors":"Hasan, P. Rácz, B. Stiller","doi":"10.1109/INM.2009.5188817","DOIUrl":null,"url":null,"abstract":"Monitoring of Service Level Objectives (SLOs) determines an essential part of Service Level Agreement (SLA) management, since customers are to be reimbursed, if a provider fails to fulfil them. By automating this process, a timely detection of a violation is possible. The compliance approach must be flexible to adapt to potential changes, must be scalable with respect to the amount of data, and has to support multi-domain environments. This paper determines a Hosted Streaming Services scenario and defines relevant SLOs. Key requirements are derived, the respective architecture is designed, and the approach is implemented prototypically based on a generic auditing framework. Further-more, a new scheme is proposed that considers the degree and duration of SLO violations in calculating reimbursements.","PeriodicalId":332206,"journal":{"name":"2009 IFIP/IEEE International Symposium on Integrated Network Management","volume":"72 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2009-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 IFIP/IEEE International Symposium on Integrated Network Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/INM.2009.5188817","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 5
Abstract
Monitoring of Service Level Objectives (SLOs) determines an essential part of Service Level Agreement (SLA) management, since customers are to be reimbursed, if a provider fails to fulfil them. By automating this process, a timely detection of a violation is possible. The compliance approach must be flexible to adapt to potential changes, must be scalable with respect to the amount of data, and has to support multi-domain environments. This paper determines a Hosted Streaming Services scenario and defines relevant SLOs. Key requirements are derived, the respective architecture is designed, and the approach is implemented prototypically based on a generic auditing framework. Further-more, a new scheme is proposed that considers the degree and duration of SLO violations in calculating reimbursements.
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