{"title":"HIV health information access using spoken dialogue systems: Touchtone vs. speech","authors":"A. S. Grover, M. Plauché, E. Barnard, C. Kuun","doi":"10.1109/ICTD.2009.5426716","DOIUrl":null,"url":null,"abstract":"This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences and fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Our results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective metrics.","PeriodicalId":180007,"journal":{"name":"2009 International Conference on Information and Communication Technologies and Development (ICTD)","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2009-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"79","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 International Conference on Information and Communication Technologies and Development (ICTD)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICTD.2009.5426716","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 79
Abstract
This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences and fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Our results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective metrics.