Shades of Silver: Applying the Strategic Diversity Manifesto to Tennessee’s Knox County Office on Aging

Abstract

This article applies the Strategic Diversity Manifesto—originally designed for evaluating inclusion of diversity among the information resources of public libraries—to aging services. Aging services is the collection of organizations and resources that serve the fastest growing population in the world—older adults. This application is accomplished through the methods of website evaluation and participatory assessment. The result of this case study is a specific adaptation of the Strategic Diversity Manifesto to the Office on Aging in Knox County, Tennessee, U.S., indicating how aging services organizations can build on their existing services and outreach to diverse elder populations through their organizational information resources. For this study, diversity among older adults is represented specifically through the “members of ethnic and racial minority groups,” “people with disabilities,” “LGBTQ people,” “immigrants/refugees,” and “low-income people” categories.