User Experience Evaluation Using Integration of Remote Usability Testing and Usability Evaluation Questionnaire Method

Abstract

Sinovi (Innovation Center Innovation System) is a website developed to manage the collection of innovation and HAKI owned by the ITTP academic community. Based on the results of initial observations made by interviewing the Center for Innovation and HAKI, although it has been done twice socialization of website use, there are still complaints and obstacles experienced by users. Based on these problems, the researchers conducted research on evaluating the user experience (UX) of the Sinovi website. This study aims to determine the system's performance based on user experience. The UX evaluation process uses methods moderated remote usability testing and user experience questionnaire (UEQ). The study's results using moderated usability testing showed a significant difference in completion rate between the two groups of users, with each group having values of 0.9560 and 0.8235. While the results of time-based efficiency tests showed that the average time-based efficiency between group A and group B has similarities with the values obtained, respectively are 0.1652 and 0.1259. The test results using UEQ show that the Sinovi website has managed to get a positive evaluation. Several categories were successfully obtained, including the “Attractiveness” category with a score of 1.967, the “Perspicuity” category with a score of 1.850, the “Efficiency” category with a score of 2.042, the “Dependability” category with a score of 1.825, and the “Stimulation” category with a score of 1,742. The overall user experience evaluation results show that Sinovi's website is already at a good user experience level but needs to improve to reduce the number of problems.