Method for continuous generation of Component Business Model heat map using execution data for a complex service enterprise

Abstract

Component Business Models (CBM) and manually synthesized heat maps have been used successfully by IBM Global Business Solutions to develop logical models that assist strategic decision-making. A key aspect of CBM is the layered intra-enterprise approach that identifies Execution, Control and Direction. However, the performance relationships between these layers can be a challenging to compute algorithmically, because of the typical ‘impedance’ mismatch between the underlying models and metrics used at these layers. In this paper, we introduce a meta-model related to microeconomics and Activity Based Costing - which we call the Interaction model. We show how this algorithmically relates operational execution data; to CBM heat maps for large scaled service-oriented systems. We use production data from the city of Columbus' 311 system (a one-stop request handling system for city services) to illustrate the value of this algorithm in generating the heat map to help service investments and other dashboard type applications.