Role of Emotional Intelligence in Decision Making

Abstract

The continuous and rapid economic interdependence of countries due to globalization has created a competitive environment which demands employees to demonstrate innovative behavior and perform beyond expectation. This has opened new vistas for developing nations to become service provider with equal footage to developed world. However technological advances and competition demands continuous up gradation but at the same time in this chaotic situation managing emotions is equally important to remain competitive at the individual level. According to management guru Alfred Toffler, we are living in "an age of uncertainty", and thus we require being more emotionally intelligent. This paper attempts to demonstrate that emotional intelligence has positive impact on decision making. Emotional intelligence is a innovative variable in decision making.