Pheme: A Communication Infrastructure for Product Software Knowledge

Abstract

Software vendors and system administrators experience similar problems when sharing software knowledge, such as software updates, commercial information, and software feedback, with end-users about software products. These problems incur high workloads for both software vendors and system administrators and often force them to use rigid and restricted methods of software knowledge delivery. Pheme, a new infrastructure for software knowledge delivery, provides both software vendors and system administrators with a generic software knowledge delivery solution. By using the Pheme infrastructure, software vendors and system administrators can gain full control and flexibility of their software knowledge delivery process without much extra effort.