INNOVATION OF HEALTH SERVICES IN PARIAMAN GENERAL HOSPITAL

Abstract

The development of technology and information, the government is recommended to reorganize the system by actually placing the community as citizens who have the right to be served, one form of service provided by the government to the community is to implement service innovations with the aim of effectiveness and efficiency of services. Regional General Hospital (RSUD) is often synonymous with poor bureaucracy in providing services to the interests of the community, health services performed at hospitals are part of public services that are urgent to pay attention to, this is not much different from the application of health services in Malaysia, at least there are 3 reasons why the country of Malaysia is a reference for treatment by Indonesians, namely, services, facilities, and prices. Whereas in Indonesia health service providers have not produced improvements in these three things, because political reforms within the government are still not followed by bureaucratic reforms, thus the government also thinks about service quality in meeting the needs of the community, this is stated in the innovations practiced by a number of hospitals in West Sumatra Province one of which is Pariaman Hospital, Innovation efforts made by the Pariaman District Hospital by establishing an information technology service system as a form of breakthrough that facilitates the community in conducting services. This article aims to describe the innovations in health services in Pariaman District Hospital, this study uses qualitative research methods. Data collection through interviews, observation and documentation. The informant is the Head of Pariaman District Hospital. The results of this article show that with the innovation in the Pariaman Regional Hospital since 2018, the quality of service has improved, this is evidenced by the index of community satisfaction in 2018 which is very good