Automating Public Administration in the Digital Age

Abstract

Automated administration, as a part of e-administration, is showing different characteristics from conventional automated administration in the digital age. This paper presents the development stages of automated administration, the concept and characteristics of automated administration in the digital age, and the legal challenges for its use. For the first time in academia, we defined automated administration as “machines performing all or part of administration without human intervention” and structured its development in 5 stages. Accordingly, machines will perform administrative acts from the current stage of automated administration after the third stage. Therefore, we need to resolve issues related to the scope and procedures of administrative tasks that will be performed by machines before introducing automated administration to specific administrative acts.