Profile of medical care reports at a mobile emergency medical service unit

Abstract

ABSTRACT O bjective : to identify reports of medical care services rendered by the Mobile Emergency Medical Service (SAMU). Methodology : retrospective, descriptive study, using a quantitative approach, conducted at the center-south macroregion of the Brazilian state of Minas Gerais. Data were collected from the computerized information system of medical care services provided by the SAMU between August 2012 and March 2013. Data analysis was performed by means of the Statistical Package for the Social Sciences (SPSS) software, version 15.0, employing descriptive statistics. Findings were displayed on tables. The research proposal was approved by the Research Ethics Committee under protocol number 276.315/2013. Results : a total of 34,625 (100.0%) medical care reports were identified. Among answered phone calls, 1,974 (5.7%) were prank calls, 12,890 (37.2%) were composed of medical orientation, and 3,182 (9.2%) constituted non-medical orientation. In 16,579 (47.9%) of the cases, an ambulance had to be dispatched. Conclusion : in the majority of the reports, women were identified as the ones who mostly needed medical support. The largest portion of reports was composed of clinical statuses, being the basic support units the most employed vehicle. D escriptors : Health profile; Emergency Medical Services; Descriptive Epidemiology; Prehospital Care. Resumo O bjetivo : identificar os atendimentos prestados pelo Servico de Atendimento Movel de Urgencia. Metodo : estudo retrospectivo, descritivo, de abordagem quantitativa realizado na macrorregiao centro-sul de Minas Gerais/MG. Os dados foram coletados utilizando-se o sistema de informacoes d os atendimentos prestados pelo SAMU de agosto de 2012 a marco de 2013. A analise dos dados foi realizada por meio do software Statistical Package for the Social Sciences (SPSS), versao 15.0, utilizando-se estatistica descritiva, e os resultados foram apresentados em tabelas. O projeto foi aprovado pelo Comite de Etica e Pesquisa, Protocolo 276.315/2013. Resultados : foram identificados 34.625 (100,0%) registros, sendo que, dentre as ligacoes atendidas, 1974 (5,7%) foram trotes, 12.890 (37,2%) consistiram em orientacao medica e 3.182 (9,2%) em orientacao nao medica. Em 16.579 (47,9%) dos casos, foi necessario o envio de ambulância . Conclusao : as mulheres corresponderam a maioria das ocorrencias. As causas clinicas somaram a maior parte dos registros, sendo a USB o veiculo mais utilizado. D escritores : Perfil de Saude; Servicos Medicos de Emergencia; Epidemiologia Descritiva; Assistencia Pre-Hospitalar. RESUMEN Objetivo : identificar las atenciones ofrecidas por el Servicio de Atencion Movil de Urgencias. Metodo : estudio retrospectivo, descriptivo, de abordaje cuantitativo, realizado en macrorregion Centro Sur de Minas Gerais/MG. Datos recolectados utilizando sistema de informacion de atenciones ofrecidas por el SAMU, de agosto/2012 a marzo/2013. Datos analizados mediante software Statistical Package for the Social Sciences (SPSS) version 15.0, utilizandose estadistica descriptiva. Los resultados se expresaron en tablas. Proyecto aprobado por Comite de Etica e Investigacion, Protocolo 276.315/2013. Resultados : fueron identificados 34.625 (100%) registros. Entre las llamadas atendidas, 1.974 (5,7%) fueron bromas, 12.890 (37,2%) solicitaron orientaciones medicas, y 3.182 (9,2%), no medicas. En 16.579 (47.9%) de los casos fue necesario el envio de ambulancia. Conclusion : la mayoria de ocurrencias correspondio a mujeres. Las causas clinicas totalizaron la mayor parte de registros, siendo la USB el vehiculo mas utilizado. Descriptores : Perfil de Salud; Servicios Medicos de Urgencia; Epidemiologia Descriptiva; Atencion Prehospitalaria. Normal 0 21 false false false PT-BR X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}