The Effects of Police Officers' Emotional Labor Public Service Motivation: Focused on the Moderating Effect of Social Support

Abstract

This study empirically verified the effect of emotional labor on the public service motivation of police officials and the moderating effect of social support in their relationship. Analysis Results First, in the case of internal behavior perceived by police officials, it served as a factor that increased their motivation for public service. In addition, in the case of surface behavior, it was confirmed that it acted as a factor that hindered public service motivation. Second, it has been confirmed that both the supervisor's support and the organization's support, which are sub-variables of social support, have a significant impact on the police's public service motivation. Third, as a result of verifying the moderating effect of social support in the relationship between emotional labor and public service motivation of the police, it was confirmed that the support of the boss and the support of the organization rather weakens the relationship between the police's internal behavior and public service motivation. Next, it was confirmed that the support of the boss and the support of the organization alleviates the relationship between the police's surface behavior and public service motivation. Through the results of these studies, implications were derived for how to manage emotional labor and public service motivation of police officials.