Impact of Punitive Supervision on Employee Performance: Employees Exhaustion as a Mediating Role in The Hospitality Sector of Pakistan

Abstract

The deliberate, cognizant utilization of animosity (as an operant) to shape and control the reactions of subordinates and increase consistency with orders, hierarchical guidelines and casual standards is known as punitive supervision. In this study, we investigate the relationship between punitive supervision and employee performance by using employee exhaustion as a mediating role in the model. The target population in the investigation is the hospitality sector, including hotels and restaurants in south Punjab. The research was quantitative in nature. We developed a questionnaire from existing literature. The research sector of the survey was the Hospitality sector, and we choose a management level of the hotel industry. The framework of the investigation has proposed the search out the outcomes of the punitive supervision in the hospitality sector of Pakistan. In this study, the model was developed according to the social exchange theory. Punitive supervision is a newly developed concept. The results recommend that if the supervisor has behavior negatively then the employee was exhausted, and in the resultants, the performance of the employee was decreased.