AVALIAÇÃO DA MATURIDADE DE GESTÃO DA INFORMAÇÃO E DO CONHECIMENTO: UM ESTUDO APLICADO EM TRÊS EDITORAS UNIVERSITÁRIAS FEDERAIS DO SUL DO BRASIL

Thaís Carmes Krüger, M. D. S. Pinto
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Abstract

How the actions of the Knowledge Management processes aim to improve the quality of products and services provided by an organization, through the creation, dissemination and retention of organizational knowledge that contribute to its economy. When measured in an organization, these processes can know the capacity and level of preparedness of that organization to use the appropriate format of its intellectual capital, or what reveals its level of maturity in Knowledge Management. Thus, the general objective of this study was to identify the level of maturity in Knowledge Management, from the view of the servers, of three federal university publishers in the country, identified anonymously as Editora A, B and C, when analyzing the results. The instrument for data collection chosen after a systematic review of the literature was the Asian Productivity Organization questionnaire. An analysis of the score selected from the aforementioned questionnaire allows classifying as editors considering their strengths and weaknesses, as well as concluding whether three surveyed editors implement knowledge management practices. After identifying the maturity level, improvements were applied to each analyzed criterion.
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信息和知识管理成熟度评估:对巴西南部三家联邦大学出版社的应用研究
知识管理过程的行动是如何通过创造、传播和保留对组织经济有贡献的组织知识来提高组织提供的产品和服务的质量的。当在组织中测量时,这些过程可以知道该组织使用其智力资本的适当格式的能力和准备水平,或者在知识管理中揭示其成熟度的水平。因此,本研究的总体目标是在分析结果时,从该国三所联邦大学出版商的服务器的角度确定知识管理的成熟度,这些出版商匿名地称为Editora A, B和C。在对文献进行系统审查后选择的数据收集工具是亚洲生产力组织的问卷调查。对从上述问卷中选择的分数进行分析,可以根据他们的优势和劣势对编辑进行分类,并得出三个被调查的编辑是否实施知识管理实践的结论。在确定了成熟度级别之后,将改进应用于每个分析的标准。
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