A Mixed Method for Training ERP Systems Based on Knowledge Sharing in Malaysian Small and Medium Enterprise (SMEs)

Abstract

Training has been identified as one of the most important success factors in the implementation of ERP in Malaysian Small and Medium Enterprises (SMEs). If we do not pay due attention to training as if we fail to implemented training with proper methods, we will end in a failure for ERP application. This article has studied the different training methods of ERP in the Malaysian SMEs, and has identified the most important factors in training which are: the lecturer, on the job training (OJT), and computer –based training. This research, through interviews with the ERP users, has come up with a method which saves the learning time and reduces the training costs; it also increases the users' proficiency on the ERP system.