The Effect of Workplace Incivility Toward Expatriates on Their Service Innovation: A Conservation of Resources Perspective

Abstract

ABSTRACTDrawing from the conservation of resources theory, this study explores when and how workplace incivility toward expatriates affects their service innovation, which is critical for the success of multinational hotels. Additionally, we examine work engagement as a mediator and expatriate collectivism as a moderator in the above relationship. Data were collected in the hospitality industry in China, and we found that workplace incivility impaired expatriate service innovation through reduced work engagement. Furthermore, our findings revealed that expatriate collectivism could serve as a mitigating factor against the adverse consequences of workplace incivility toward expatriates. Finally, we discussed the theoretical and practical implications of multinational hotel management strategies.KEYWORDS: Workplace incivility toward expatriateswork engagementservice innovationcollectivism valuethe conversation of resources theory Disclosure StatementNo potential conflict of interest was reported by the author(s).