Patient satisfaction with post-operative surgical services and associated factors at Addis Ababa City government tertiary hospitals' surgical ward, cross-sectional study, 2022
{"title":"Patient satisfaction with post-operative surgical services and associated factors at Addis Ababa City government tertiary hospitals' surgical ward, cross-sectional study, 2022","authors":"Ermias Algawork Kibru, Yidnekachew Girma Mogessie, Abel Alemayehu Regassa, Kirubel Tesfaye Hailu","doi":"10.11604/pamj.2023.45.189.38416","DOIUrl":null,"url":null,"abstract":"Introduction: patient satisfaction is an attitude resulting from a person's general orientation towards the total experience of health care. The study was done with the aim of evaluating post-operative patient satisfaction level with the quality of service provided at the surgical wards; determining how much factors related to physicians, nursing, laboratory, and information provision service influence satisfaction level; and determining factors impacting patient satisfaction level.","PeriodicalId":131455,"journal":{"name":"The Pan African Medical Journal","volume":"48 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Pan African Medical Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.11604/pamj.2023.45.189.38416","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
Introduction: patient satisfaction is an attitude resulting from a person's general orientation towards the total experience of health care. The study was done with the aim of evaluating post-operative patient satisfaction level with the quality of service provided at the surgical wards; determining how much factors related to physicians, nursing, laboratory, and information provision service influence satisfaction level; and determining factors impacting patient satisfaction level.
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