Job Embeddedness in the Hospitality Industry: Developing a Model of Psychological Antecedents and Behavioral Consequences

Abstract

ABSTRACTThis study examines interpersonal psychological factors as antecedents and crisis/supportive behavior factors as consequences of organizational job embeddedness (OJE) in the hospitality industry. Workplace fun (WF) and humor (WH) as psychological factors, quitting intention (QI) as a crisis factor, and service recovery performance (SRP) and proactive customer service performance (PCSP) as supportive behavior factors were studied. Data from 333 hotel employees and 40 supervisors were collected through a questionnaire, analyzed using SEM-PLS3. WF and WH serve as a valuable framework for understanding OJE. WH influences WF, which positively impacts OJE. Increased OJE results in SRP and PCSP, reducing QI.KEYWORDS: Organizational job embeddedness (OJE)interpersonal psychological factorscrisis factorsupportive behaviors factorshospitality Disclosure StatementNo potential conflict of interest was reported by the author(s).