Reasons patients stay with a dentist.

Journal of dental practice administration : JDPA : official publication of American Academy of Dental Practice Administration, Organization of Teachers of Dental Practice Administration, American Academy of Dental Group Practice Pub Date : 1990-01-01

M A Kelly, B Lange, D G Dunning, T E Underhill

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Abstract

The intent of the study was twofold. The primary objective was to identify the reasons why patients remain with a practitioner. The secondary objective was to explore a procedure that practitioners could employ to assess the strengths and weaknesses of the way they and their staff interact with patients. The majority of patients indicated that honesty of their dentist was the primary reason that they continued in a dental practice. Patients also cited cleanliness, professional appearance, knowledge of dentistry, gentleness, concern, and quality of work as factors that influenced their decision to stay in a dental practice. The patient survey forms used in this study were designed to be utilized by a private practitioner. The feedback obtained from the survey may be used to improve patient's perceptions and relationship with a dental practitioner.

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病人看牙医的原因。

这项研究的目的是双重的。主要目的是确定患者留在医生那里的原因。第二个目标是探索一种程序，从业人员可以用来评估他们和他们的员工与患者互动的方式的优势和劣势。大多数患者表示，他们的牙医的诚实是他们继续牙科诊所的主要原因。患者还将清洁、专业外观、牙科知识、温柔、关心和工作质量列为影响他们决定留在牙科诊所的因素。本研究中使用的患者调查表是为私人医生设计的。从调查中获得的反馈可用于改善患者的看法和与牙科医生的关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Journal of dental practice administration : JDPA : official publication of American Academy of Dental Practice Administration, Organization of Teachers of Dental Practice Administration, American Academy of Dental Group Practice

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