Talent retention challenges among non-family talented individuals: multiple case studies of family SMEs in Jordan

IF 2.7 3区 管理学 Q2 INDUSTRIAL RELATIONS & LABOR Employee Relations Pub Date : 2023-09-27 DOI:10.1108/er-08-2022-0397
Mohammad Alzbaidi, Abdallah Abu Madi
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Abstract

Purpose This study explores the influence of Wasta, informal social network on the retention of non-family talented employees in family-owned SMEs in Jordan. Despite the increased attention received by talent management (TM) in the last decade, limited attention has focused on family-owned-SMEs. This study demonstrates while resource-based view explains how human capital provides sustainable competitive advantage the lack of strategic retention management may lead to losing this competitive advantage. Design/methodology/approach A multiple case study approach underpinned by a qualitative orientation was utilized to help explore the dynamics of TM practices in greater depth. The authors conducted a series of 18 semi-structured in-depth interviews with HR managers, non-family junior and middle managers from six family-owned enterprises. Findings Evidence showed that family Wasta accelerate employee dissatisfaction among non-family talented individuals and in turn enhances their intention to leave due to organizational injustice and lack of organizational support. Practical implications This study could help managers in family-owned organizations enforce the concept of organizational justice by implementing solid performance management systems and talent reviews to strengthen the social exchange with non-family competent employees. Originality/value First, this study demonstrates how access to Wasta accelerate the mobility of non-family talented individuals and in turn enhances their intention to leave. Second, this study provides a theoretical and contextual framework to deepen the authors’ understanding of the impact of social networks on strategic retention performance.
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非家族人才的人才保留挑战:约旦家族中小企业的多个案例研究
目的本研究探讨约旦家族中小企业非正式社会网络对非家族人才保留的影响。尽管在过去十年中,人才管理(TM)受到了越来越多的关注,但对家族中小企业的关注有限。本研究表明,虽然资源基础观点解释了人力资本如何提供可持续的竞争优势,但缺乏战略保留管理可能导致这种竞争优势的丧失。设计/方法/方法采用了以定性为基础的多案例研究方法,以帮助更深入地探索TM实践的动态。作者对6家家族企业的人力资源经理、非家族企业的中下级管理人员进行了18次半结构化的深度访谈。有证据表明,家族wasa加速了非家族人才的员工不满,进而增加了他们因组织不公正和缺乏组织支持而离职的意愿。本研究可以帮助家族企业管理者强化组织公平的概念,通过实施稳固的绩效管理制度和人才评估来加强与非家族胜任员工的社会交流。首先,本研究展示了获得Wasta如何加速非家庭人才的流动,进而增强他们离开的意愿。其次,本研究提供了一个理论和语境框架,以加深作者对社交网络对战略保留绩效的影响的理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Employee Relations
Employee Relations Multiple-
CiteScore
6.50
自引率
8.80%
发文量
69
期刊介绍: ■Communication, participation and involvement ■Developments in collective bargaining ■Equal opportunities ■Health and safety ■HRM ■Industrial relations and employment protection law ■Industrial relations management and reform ■Organizational change and people ■Personnel and recruitment ■Quality of working life
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