Framework for enablers and outcomes of workforce agility: socio technical systems perspective

Q3 Business, Management and Accounting International Journal of Business Excellence Pub Date : 2023-01-01 DOI:10.1504/ijbex.2023.133494

Deborah Sharon Stanley, Vaneeta Aggarwal

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Abstract

Organisations in this fast driven market environment have felt the need to be flexible and change driven. This has brought the importance of agility in the workforce. Agile workforce exhibits the characteristics of adaptability, flexibility and innovativeness that work with speed and competitiveness. Workforce agility is considered as a key to organisational agility (Breu et al., 2002). We aim to address this issue by bringing out the various enablers of workforce agility along with the outcomes. The enablers of workforce agility are categorised based on the socio-technical system as individual and social, technological and organisational perspectives. In a socio-technical system, the behaviour of the workforce, environment in which they work machinery and technologies adopted in the organisation as well as the systems, strategies, practices followed in the organisation should work in unison towards achievement of the objectives. When these work in agreement towards achievement of workforce agility, the result would be realisation of agile workforce. This conceptual paper extensively reviews the literature on workforce agility to build a consolidated framework for workforce agility by establishing the enablers and outcomes helping organisations in their endeavour towards enhancing workforce agility.

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劳动力敏捷性的推动者和结果框架:社会技术系统视角

在这个快速驱动的市场环境中，组织感到有必要保持灵活性和变化驱动。这带来了敏捷性在劳动力中的重要性。敏捷劳动力表现出适应性、灵活性和创新性，具有速度和竞争力。劳动力敏捷性被认为是组织敏捷性的关键(Breu et al.， 2002)。我们的目标是通过提出劳动力敏捷性的各种促成因素及其结果来解决这个问题。劳动力敏捷性的推动者基于社会技术系统分为个人和社会、技术和组织视角。在社会技术系统中，劳动力的行为，他们工作的环境，组织中采用的机器和技术，以及组织中遵循的系统，战略和实践，应该协同工作，以实现目标。当这些工作在实现劳动力敏捷性方面达成一致时，结果将是实现敏捷劳动力。这篇概念性论文广泛地回顾了关于劳动力敏捷性的文献，通过建立帮助组织努力提高劳动力敏捷性的促成因素和结果，为劳动力敏捷性建立一个统一的框架。

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来源期刊

International Journal of Business Excellence Business, Management and Accounting-Business and International Management

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： Business excellence relies heavily on the type of strategies, techniques and tools for measuring and benchmarking the business performance. Subsequently, identifying best practices and their implementation eventually decides excellence in business. Given the importance of business excellence, a journal devoted to performance evaluation and best practices, especially in order to be competitive in the global market, is essential. IJBEX addresses new developments in business excellence and best practices, and methodologies to determine these in both manufacturing and service organisations. Topics covered include: -Performance measures and metrics in business management- Methodologies and tools for performance measurement- Benchmarking business performance- Business excellence in various functional areas- Best practices in business management- World class business and operational strategies and techniques- Alignment between different levels of strategies- Understanding the customer requirements- Process design and management- Knowledge management for improved performance- Systems approach for determining the best practices- Six-Sigma, QFD, Taguchi methods and TQM- Data warehousing and data mining in business excellence- Measuring performance in creative industries- Best practices in creative economy and industries