Measuring warehouse performance: a systematic literature review

Abstract

Recently, there has been a huge amount of academic interest and publications in the area of warehouse performance (WP). This can be partly explained by the growing interest giving to WP in a wide variety of industrial sectors. In this context, this paper provides an overview of the methods in use in warehouse performance measurement (WPM) using a systematic literature review (SLR) which based on the principles of rigor, transparency and replicability required by the methodology. This review paper describes the budding area of WPM, provides an overview of warehouse performance measures/criteria/techniques and develops an architectural framework. The framework enables researchers to seek fundamental knowledge and pursue further research regarding WPM. This study also provides practical value by offering guidance to decision-makers considering the trade-off between different warehouse processes and performance measurement (PM). The findings disclose that PM in WM contexts is still a productive area of research.