Financial Technology and Financial Inclusion in Accra, Ghana

Abstract

This study examined the effect of financial technology on financial inclusion in Accra, Ghana. The research was quantitative and employed the correlational and survey research designs. The simple random sampling technique was used to choose a sample of 353 respondents. Questionnaire were employed as the instrument for gathering primary data from individuals in Accra. Statistical Package for Service Solution version 25 was used as the tool for analysing data. The result of the study was analysed using descriptive statistics and linear regression. The finding was that as a result of the introduction of financial application software, respondents were able to access financial products and services of banks. Additionally, the use of internet banking resulted in more of the respondents being financially included. The use of mobile money services also made more of the respondents to be included financially. It is therefore recommended that charges on mobile money services should be reduced to a minimum that allow people to partake in the services in order to encourage financial inclusion. Received: 18 September 2023 / Accepted: 22 October 2023 / Published: 5 November 2023