« Reconnaissance du supérieur immédiat et soutien organisationnel perçu en contexte de télétravail forcé : le rôle médiateur de la satisfaction des besoins psychologiques »

Abstract

Due to the Covid-19 pandemic, teleworking was imposed on several employees in Québec (Canada), suddenly upsetting their work experiences. Drawing on self-determination theory, this study examines whether and how, in the context of forced telework, supervisors’ recognition acts on teleworkers’ need satisfaction and, in turn, on their perception of organizational support. Data were collected among 347 French-speaking employees of professional staff from universities in Québec who answered an online questionnaire. Using the PROCESS macro of SPSS, a series of mediation analyses were conducted. The results reveal that supervisor's recognition at work acts on employees’ perceptions organizational support through satisfaction of need for autonomy and relatedness. These results highlight the importance of supervisor's recognition at work, especially in the context of forced telework.