LEADING IN THE DIGITAL AGE: CONCEPTUALISING DIGITAL LEADERSHIP AND ITS INFLUENCE ON SERVICE INNOVATION PERFORMANCE

IF 1.3 Q3 MANAGEMENT International Journal of Innovation Management Pub Date : 2023-11-04 DOI:10.1142/s1363919623500317

TOBIAS SCHUSTER, TIMO J. J. BRUNNER, MALTE H. G. SCHNEIDER, CLAUDIA LEHMANN, DOMINIK K. KANBACH

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Abstract

Although firms rely on employees’ innovative work behaviour and effective leadership to achieve service innovation performance, these relations remain underexplored, especially regarding digital leadership. We conceptualise a digital leader’s capabilities and explore influences on innovative work behaviour and service innovation performance, using the dynamic capabilities view as a theoretical lens. Applying a multi-method exploratory research design, our qualitative results, based on 34 expert interviews, deliver a taxonomy of digital leadership capabilities along three dimensions. With 249 survey participants, we quantitatively tested dimensional influences individually (multidimensional view) and collectively (unidimensional view) using structural equation modelling. In line with our mediation results, both views are significantly positively related to innovative work behaviour; still, only the unidimensional view significantly influences service innovation performance. Our results underpin the comprehensive character of digital leadership capabilities contributing to innovation research with a new “antecedal” perspective. We also provide practical relevance by revealing innovation-effective leadership capabilities.

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数字时代的领导:数字领导的概念及其对服务创新绩效的影响

虽然企业依靠员工的创新工作行为和有效的领导来实现服务创新绩效，但这些关系仍未得到充分探讨，特别是在数字领导方面。我们将数字化领导者的能力概念化，并利用动态能力观点作为理论视角，探索其对创新工作行为和服务创新绩效的影响。采用多方法探索性研究设计，我们的定性结果基于34位专家访谈，从三个维度提供了数字领导能力的分类。在249名调查参与者中，我们使用结构方程模型定量测试了维度影响(多维视图)和集体(一维视图)。与我们的中介结果一致，这两种观点都与创新工作行为显著正相关;然而，只有单维视角对服务创新绩效有显著影响。我们的研究结果支持了数字领导能力的综合特征，为创新研究提供了新的“先行”视角。我们还通过揭示创新有效的领导能力提供实际的相关性。

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来源期刊

International Journal of Innovation Management MANAGEMENT-

CiteScore

3.70

自引率

14.30%

发文量

期刊介绍： The International Journal of Innovation (IJIM) is the official journal of the International Society of Professional Innovation Management (ISPIM). Both the IJIM and ISPIM adopt a multi-disciplinary approach to addressing the many challenges of managing innovation, rather than a narrow focus on a single aspect such as technology, R&D or new product development. Both are also international, inclusive & practical, and encourage active interaction between academics, managers and consultants.