{"title":"","authors":"Afifah Miftakhul Jannah, Dian Nova Hastari","doi":"10.36272/jes.v12i1.243","DOIUrl":null,"url":null,"abstract":"This study aims to determine the effect of service features and convenience on customer satisfaction in transactions using Bank Syariah Indonesia M-Banking. The objects in this study are customers who use m-banking BSI throughout Soloraya. In this study, 149 samples were taken and the data were tested using validation and reliability tests. As for the effect of the t test, it was processed using SPSS version 26. The results showed that the research on service features and convenience had an influence on customer satisfaction with BSI m-banking users throughout Soloraya.","PeriodicalId":485387,"journal":{"name":"Jurnal Ekonomi Sakti : JES","volume":"106 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Ekonomi Sakti : JES","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.36272/jes.v12i1.243","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
This study aims to determine the effect of service features and convenience on customer satisfaction in transactions using Bank Syariah Indonesia M-Banking. The objects in this study are customers who use m-banking BSI throughout Soloraya. In this study, 149 samples were taken and the data were tested using validation and reliability tests. As for the effect of the t test, it was processed using SPSS version 26. The results showed that the research on service features and convenience had an influence on customer satisfaction with BSI m-banking users throughout Soloraya.