Implementation of MRI (Magnetic resonance imaging) information system to improve service quality in radiology room Arifin Achmad general hospital

Abstract

Background: Hospitals as health service providers have an obligation to always improve the quality of service at every service installation, including radiology room. Meanwhile, radiology services for checking MRI at Arifin Achmad General Hospital are still recording and registering manually and there is a lack of education for patients about MRI examinations so that examination failures occur. This affects the quality of radiology services, while the indicators of service quality are reliability, assurance, appearance, responsiveness, and empathy. Objective: To produce an appropriate and effective MRI information system that can be applied in improving the quality of service at the radiology room of Arifin Achmad General Hospital. Research Methods: This study used a pre-experimental research design with a one group pre-post test design. The population is all patients and staff in the radiology room. The sample was divided into three subjects, namely the first subject for data and information collection, the second subject for expert validation, the third subject for product users, namely MRI examination patients. The independent variable in this study is the MRI information system, the dependent variable is the quality of the information system and service quality. Data were tested using normality test and Wilcoxon test. Results: The application of the MRI information system in an effort to improve service quality at the radiology room at Arifin Achmad General Hospital is feasible, it is proven that the average measures value is 0.416 (moderate agreement) and its application is effective in improving service quality, as evidenced by the p-value of 0.000. Conclusion: The application of the MRI information system in the radiology installation of Arifin Achmad Hospital is feasible and effective in improving the quality of radiology service.