Exploring the Impact of Electronic Management on Mitigating Organizational Conflict: An Examination at the Northern Technical University

Abstract

As a product of technological advancement, electronic management has become a pivotal tool in modern administrative practices. It is acknowledged that organizational conflict, an almost ubiquitous phenomenon in institutions, has significant implications for productivity and workplace harmony. This study aimed to investigate the potential of electronic management in attenuating organizational conflict within the context of the Northern Technical University (NTU). Electronic management was conceptualized as an independent variable, with organizational conflict treated as the dependent variable. A questionnaire was distributed to a sample of administrative leaders, and the responses were subsequently analyzed. The study adopted a hypothesis positing no significant effect of electronic management on reducing organizational conflict. Key findings of the study include the value of integration and interaction amongst organizational units, the essential balance between quality, cost, speed, and accuracy in administrative activities, and a noted reduction in the cycle time of executing administrative operations. The results affirm a significant relationship between the application of electronic management and the reduction of organizational conflict at both micro and macro levels. Based on these findings, it is recommended that the surveyed organization increases its focus on the tenets of electronic management and invests in enhancing the understanding of these concepts among managers and employees. Additionally, efforts should be made to augment the organization's competency in the dimensions of electronic management and to further develop the skills of its managerial staff and employees.