Using scenarios for the development of personal communication competence in project management

Q3 Business, Management and Accounting International Journal of Project Organisation and Management Pub Date : 2023-01-01 DOI:10.1504/ijpom.2023.132711

Elisa Tinoco, Rui M. Lima, Diana Mesquita, Mariane C. Souza

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Abstract

Personal communication is one of the factors having high impact on the success of projects. This work aims studying the usefulness of the application of scenarios for development of personal communication competence. Based on literature review, and considering the professional experience of the researchers, three scenarios were developed and applied. The data collection process was carried out in two moments with 24 participants: during a three-hour training, with observation and a questionnaire to collect the participants' perspective; after the application, through a focus group and narratives. The results suggest that, according to the participants, the scenarios enhance the development of personal communication competence, but also that it may depend on a good conceptual background support, and that learners demonstrate availability and openness to this type of approach. This exploratory study presents scenarios as an innovative approach to increase the knowledge related to the development of personal communication competence in project management.

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运用情景法培养项目管理中的个人沟通能力

个人沟通是影响项目成功与否的重要因素之一。本研究旨在研究情境应用对个人沟通能力发展的有用性。在文献综述的基础上，结合研究人员的专业经验，开发并应用了三种场景。数据收集过程分两分钟进行，共有24名参与者:在三个小时的培训期间，通过观察和问卷调查收集参与者的观点;申请后，通过焦点小组和叙述。研究结果表明，根据参与者的说法，情景可以促进个人沟通能力的发展，但也可能依赖于良好的概念背景支持，学习者表现出对这种方法的可用性和开放性。本探索性研究提出了一种创新的方法来增加与项目管理中个人沟通能力发展相关的知识。

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来源期刊

International Journal of Project Organisation and Management Business, Management and Accounting-Strategy and Management

CiteScore

1.30

自引率

0.00%

发文量

期刊介绍： The aim of IJPOM is to attract contributions, and especially case studies, from a wide spectrum of academics and practitioners. As managers and business schools are increasingly placing increasing emphasis on strategy implementation issues, a project management approach will undoubtedly become more compelling and thus more acceptable in a wide range of fields. Readership IJPOM''s readership will come from professionals and managers dealing with project management on a daily basis. It also includes academics and researchers from various fields (business administration, economics and social sciences) concerned with the topic as well as policy makers and project planners in the field of business, commerce and industry. Contents IJPOM publishes original, theoretical, conceptual and empirical papers on a wide range of issues about project management. It also includes best practice examples as well as technical reports on the latest project management tools. Topics covered include Pre-project activities Project proposals/initial analysis, conception/design, management models Post-deployment review/documentation Engineering, production, service, construction projects Public sector programmes/campaigns, public/private sector partnerships Consultancy projects, public relations campaigns Mergers/acquisitions, outsourcing, alliances Particular events, humanitarian aid programmes, disasters projects Virtual projects, web-based PM, open-ended projects Communication/collaboration, negotiation skills, risk assessment/management Current/emerging standards, facilities/equipment support, quality assurance/testing Goals/objectives setting, budgeting, time/cost estimating HRM challenges, staffing, organisation change projects Opportunity management, marketing/branding strategies, measurement/metrics Project coordination/scheduling/governance, knowledge management.