{"title":"Navigating Change: Building and Supporting Staff Teams to Meet the New Realities of Big-System Libraries","authors":"Chris Brown","doi":"10.1080/01930826.2023.2240194","DOIUrl":null,"url":null,"abstract":"AbstractUrban big-system library systems have undergone seismic change over the past 20 years, becoming community centers in addition to repositories of information. As a result, contemporary library staff are facing new needs and challenges that their predecessors did not. This article explores different ways in which library leaders can hire, train, and support staff to successfully serve their communities.Keywords: Big-system librariesurban librariesevolving roleschallengesinclusivitysocial workersempowering communitiestechnological competencedigital dividecustomer servicede-escalation techniquestrauma-informed servicescultural competenceintersectionalityunemploymenthomelessnessmental healthsubstance abusesafe spacescommunity-wide challengesdiversityimmigrant populationscitizenship supporttrustcustomer satisfaction Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":null,"pages":null},"PeriodicalIF":1.0000,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Library Administration","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/01930826.2023.2240194","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
AbstractUrban big-system library systems have undergone seismic change over the past 20 years, becoming community centers in addition to repositories of information. As a result, contemporary library staff are facing new needs and challenges that their predecessors did not. This article explores different ways in which library leaders can hire, train, and support staff to successfully serve their communities.Keywords: Big-system librariesurban librariesevolving roleschallengesinclusivitysocial workersempowering communitiestechnological competencedigital dividecustomer servicede-escalation techniquestrauma-informed servicescultural competenceintersectionalityunemploymenthomelessnessmental healthsubstance abusesafe spacescommunity-wide challengesdiversityimmigrant populationscitizenship supporttrustcustomer satisfaction Disclosure statementNo potential conflict of interest was reported by the author(s).
期刊介绍：
The Journal of Library Administration is the primary source of information on all aspects of the effective management of libraries. Stressing the practical, this valuable journal provides information that administrators need to efficiently and effectively manage their libraries. The journal seeks out the most modern advances being made in professional management and applies them to the library setting.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
