Changing How Libraries Respond to Patrons Experiencing Homelessness in Crisis: How Library Social Workers are Perceived to Reduce Reliance on Law Enforcement

IF 1 4区 管理学 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of the Australian Library and Information Association Pub Date : 2023-11-01 DOI:10.1080/24750158.2023.2270807
Mary A. Provence
{"title":"Changing How Libraries Respond to Patrons Experiencing Homelessness in Crisis: How Library Social Workers are Perceived to Reduce Reliance on Law Enforcement","authors":"Mary A. Provence","doi":"10.1080/24750158.2023.2270807","DOIUrl":null,"url":null,"abstract":"ABSTRACTWhile early research on library social work has described the broad role of social workers and included some aspects of crisis response, no study has given an in-depth explanation of how social workers are changing libraries’ response to crisis with patrons experiencing homelessness. This embedded multiple-case study across three U.S. urban libraries includes the perspectives of 107 unique participants across six broad roles – patrons experiencing homelessness, library police/security, front-facing staff, social workers, branch managers and chief executive officers. With 46 in-depth Zoom interviews and 91 Qualtrics surveys, this study provides extensive qualitative support that library social workers are perceived to reduce libraries’ reliance on law enforcement to handle crises with patrons experiencing homelessness. Three key themes of how social workers influenced libraries’ responses were found: being an option, running interference and buffering. In addition, a comingled rival was identified: the impact of the Black Lives Matter movement.KEYWORDS: Crisisde-escalationhomelessnesslibrary social workBlack Lives Matterpolice brutality Disclosure StatementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsMary A. ProvenceMary A. Provence, PhD is an Assistant Teaching Professor of Social Work at Ball State University and is a Licenced Clinical Social Worker. In her early career, she spent four years as an outreach social worker on the streets of Indianapolis with youth experiencing homelessness. With 31 years of practice across the micro and macro spectrum, Mary is an avid researcher of the emerging field of public library social work as a response to homelessness.","PeriodicalId":53976,"journal":{"name":"Journal of the Australian Library and Information Association","volume":"48 ","pages":"0"},"PeriodicalIF":1.0000,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of the Australian Library and Information Association","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/24750158.2023.2270807","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 1

Abstract

ABSTRACTWhile early research on library social work has described the broad role of social workers and included some aspects of crisis response, no study has given an in-depth explanation of how social workers are changing libraries’ response to crisis with patrons experiencing homelessness. This embedded multiple-case study across three U.S. urban libraries includes the perspectives of 107 unique participants across six broad roles – patrons experiencing homelessness, library police/security, front-facing staff, social workers, branch managers and chief executive officers. With 46 in-depth Zoom interviews and 91 Qualtrics surveys, this study provides extensive qualitative support that library social workers are perceived to reduce libraries’ reliance on law enforcement to handle crises with patrons experiencing homelessness. Three key themes of how social workers influenced libraries’ responses were found: being an option, running interference and buffering. In addition, a comingled rival was identified: the impact of the Black Lives Matter movement.KEYWORDS: Crisisde-escalationhomelessnesslibrary social workBlack Lives Matterpolice brutality Disclosure StatementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsMary A. ProvenceMary A. Provence, PhD is an Assistant Teaching Professor of Social Work at Ball State University and is a Licenced Clinical Social Worker. In her early career, she spent four years as an outreach social worker on the streets of Indianapolis with youth experiencing homelessness. With 31 years of practice across the micro and macro spectrum, Mary is an avid researcher of the emerging field of public library social work as a response to homelessness.
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
改变图书馆如何应对危机中无家可归的顾客:图书馆社会工作者如何被视为减少对执法部门的依赖
摘要虽然早期的图书馆社会工作研究描述了社会工作者的广泛作用,并包括危机应对的某些方面,但没有研究深入解释社会工作者如何改变图书馆对无家可归的顾客的危机反应。这一嵌入式多案例研究涵盖了美国三家城市图书馆,包括107位独特参与者的视角,他们扮演着六大角色——无家可归的顾客、图书馆警察/保安、前台工作人员、社会工作者、分馆经理和首席执行官。通过46次深入的Zoom访谈和91次质量调查,本研究提供了广泛的定性支持,图书馆社会工作者被认为可以减少图书馆对执法部门的依赖,以处理无家可归的顾客的危机。社会工作者如何影响图书馆的反应发现了三个关键主题:作为一个选择,运行干扰和缓冲。此外,他们还发现了一个复杂的竞争对手:“黑人的命也是命”运动的影响。关键词:危机升级;无家可归者;图书馆社会工作;黑人生活问题;警察暴行;披露声明作者未报告潜在的利益冲突。作者简介:mary a . Provence mary a . Provence,博士,波尔州立大学社会工作助理教授,执业临床社会工作者。在她早期的职业生涯中,她在印第安纳波利斯的街道上做了四年的外展社会工作者,帮助那些无家可归的年轻人。凭借31年的微观和宏观领域的实践,玛丽是公共图书馆社会工作作为对无家可归者的回应的新兴领域的热心研究者。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
Journal of the Australian Library and Information Association
Journal of the Australian Library and Information Association INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.40
自引率
15.40%
发文量
65
期刊介绍: The Journal of the Australian Library and Information Association is the flagship journal of the Australian Library and Information Association (ALIA). It is a quarterly publication for information science researchers, information professionals, related disciplines and industries. The Journal aims to stimulate discussion and inform practice by showcasing original peer reviewed research articles and other scholarly papers about, or relevant to, the Australian and Southern Asia Pacific regions. Authors from the full range of information professions and areas of scholarship are invited to contribute their work to the Journal.
期刊最新文献
Navigating Generative AI: The Teacher Librarian's Role in Cultivating Ethical and Critical Practices The Power of Proactivity: UOW Library's Successful Live Chat Implementation Developing a Knowledge Organization System for Ethnic Groups in Lao PDR through Linked Open Data Techniques Hopeful visions, practical actions: cultural humility in library work Hopeful visions, practical actions: cultural humility in library work , edited by Sarah R. Kostelecky, Lori Townsend and David A. Hurley, Chicago, ALA Editions, 2023, 245 pp. $168.75(soft copy), ISBN 978-0-8389-3830-0(soft copy), ISBN 978-0-8389-4980-1(PDF) Cultural humility Cultural humility (ALA Editions Special Report), by David A. Hurley, Sarah R. Kostelecky and Lori Townsend, Chicago, ALA Editions, 2022, 48 pp., $55.47, ISBN 978-0-8389-4988-7(soft cover), 978-0-8389-4983-2(PDF)
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1