The impact of trust in the internet of things for health on user engagement

Abstract

The Internet of things (IoT) representing the online exchange of data from real devices is a major revolution that is transforming the whole of society. IoT has penetrated in the health field by facilitating healthcare exchanger for users and professionals. This article aims to examine several factors reinforcing user engagement. A theoretical framework was developed and includes the perceived autonomy, the desire for self-development, and the user trust to predict IoT user engagement in the medical context. The partial least squares structural equation modeling (PLS-SEM) approach was conducted with a sample of 109 French users. The findings highlight the relationship between trust and engagement in the use of the IoT device to improve health behavior. This research is part of a long-term IoT customer/designer relationship based on interaction and trust. It can enable IoT providers, medical professionals, and marketers to optimize patient communication to target potential users more accurately and reduce user abandonment of devices.