Antecedents of American hospitality students’ intercultural communication apprehension: Effect of ethnocentrism, cultural intelligence and core self-evaluations

IF 4.8 2区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Journal of Hospitality Leisure Sport & Tourism Education Pub Date : 2023-11-23 DOI:10.1016/j.jhlste.2023.100464
JungHoon (Jay) Lee , Jinsoo Hwang
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Abstract

While cross-cultural communication skill is recognized as a critical attribute for hospitality employees and managers in the increasingly globalized hospitality business and operations, the issue of college students’ apprehension about interacting with people from different cultures has been overlooked. The purpose of this study is to examine personal traits that increase or decrease intercultural communication apprehension (ICA) among American hospitality students. Using quantitative analysis of data from 370 American college students enrolled in hospitality programs in the United States, this research revealed that cultural intelligence (CQ) and core self-evaluations (CSE) can decrease ICA while ethnocentrism promotes ICA. The results further showed that the positive link between ethnocentrism and ICA can be diminished by CSE. Practical implications and theoretical contributions of the findings are discussed along with suggestions for future research.

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美国酒店学生跨文化交际理解的前因:种族中心主义、文化智力和核心自我评价的影响
虽然在日益全球化的酒店业务和运营中,跨文化沟通技巧被认为是酒店员工和管理人员的关键属性,但大学生对与来自不同文化的人互动的担忧问题却被忽视了。本研究的目的是探讨个人特质对美国酒店学生的跨文化交际理解(ICA)的影响。本研究通过对370名在美国参加酒店项目的美国大学生的数据进行定量分析,发现文化智力(CQ)和核心自我评价(CSE)会降低ICA,而种族中心主义则会促进ICA。结果进一步表明,种族中心主义与ICA之间的正相关关系可以被CSE所削弱。讨论了研究结果的现实意义和理论贡献,并对未来的研究提出了建议。
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来源期刊
CiteScore
8.10
自引率
10.80%
发文量
41
审稿时长
42 days
期刊介绍: The Journal of Hospitality, Leisure, Sport and Tourism Education (JoHLSTE) is the leading international, peer-reviewed educational journal for this subject grouping. Its aims are to: a) Promote, enhance and disseminate research, good practice and innovation in all aspects of higher education in Hospitality, Leisure, Sport and Tourism and Events to its prime audience including teachers, researchers, employers, and policy makers. b) Encourage greater understanding, links and collaboration across its constituent fields. JoHLSTE is designed to have maximum impact through it being available on-line, fully archived and peer-reviewed. JoHLSTE is divided into seven sections: Editorial; Academic Papers; Practice Papers, Perspectives, Comments and Rejoinders, Research Notes and Reports and Education Resource Reviews.
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