Antecedents of American hospitality students’ intercultural communication apprehension: Effect of ethnocentrism, cultural intelligence and core self-evaluations
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引用次数: 0
Abstract
While cross-cultural communication skill is recognized as a critical attribute for hospitality employees and managers in the increasingly globalized hospitality business and operations, the issue of college students’ apprehension about interacting with people from different cultures has been overlooked. The purpose of this study is to examine personal traits that increase or decrease intercultural communication apprehension (ICA) among American hospitality students. Using quantitative analysis of data from 370 American college students enrolled in hospitality programs in the United States, this research revealed that cultural intelligence (CQ) and core self-evaluations (CSE) can decrease ICA while ethnocentrism promotes ICA. The results further showed that the positive link between ethnocentrism and ICA can be diminished by CSE. Practical implications and theoretical contributions of the findings are discussed along with suggestions for future research.
期刊介绍:
The Journal of Hospitality, Leisure, Sport and Tourism Education (JoHLSTE) is the leading international, peer-reviewed educational journal for this subject grouping. Its aims are to: a) Promote, enhance and disseminate research, good practice and innovation in all aspects of higher education in Hospitality, Leisure, Sport and Tourism and Events to its prime audience including teachers, researchers, employers, and policy makers. b) Encourage greater understanding, links and collaboration across its constituent fields. JoHLSTE is designed to have maximum impact through it being available on-line, fully archived and peer-reviewed. JoHLSTE is divided into seven sections: Editorial; Academic Papers; Practice Papers, Perspectives, Comments and Rejoinders, Research Notes and Reports and Education Resource Reviews.