The workload and satisfaction of pharmacists and pharmacy assistants after installation of an automated tablet dispensing and packaging system in a tertiary university hospital in Malaysia.

IF 1.5 Q3 PHARMACOLOGY & PHARMACY International Journal of Pharmacy Practice Pub Date : 2024-02-15 DOI:10.1093/ijpp/riad085

Dinesh Sangarran Ramachandram, Ching Hooi Tan, Amutha Selvaraj, Jamuna Rani Appalasamy, Chia Siang Kow

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Abstract

Objective: The aim of this study was to examine the impact of pharmacy automation on the workload and satisfaction of pharmacists and pharmacy assistants in an inpatient setting.

Methods: This was an observational, cross-sectional survey using a convenience sampling method conducted at the University Malaya Medical Centre (UMMC) In-Patient Pharmacy. A validated online questionnaire assessed user satisfaction and task duration.

Results: A total of 21 pharmacists and 18 pharmacy assistants participated in the survey. Most pharmacists (n = 17/21) were confident in the system, and both pharmacists and pharmacy assistants perceived it to be beneficial for patients (n = 33/39) and for reducing medication errors (n = 32/39). Pharmacy assistants spent approximately 5.34 hours on traditional work including filling medication orders (1.44 hours) after automated tablet dispensing and packaging system (ATDPS) implementation. Pharmacists spent 1.19 hours filling medication orders and 1.71 hours checking/verifying them, in contrast.

Conclusion: Pharmacists focused mainly on clinical duties with healthcare colleagues, while pharmacy assistants handled various medication orders. Nevertheless, ATDPS reduced pharmacy staff workload in medication handling, achieving user satisfaction.

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马来西亚一所大学附属医院安装自动配药和包装系统后，药剂师和药房助理的工作量和满意度。

目的:本研究的目的是研究药房自动化对住院药师和药房助理的工作量和满意度的影响。方法:这是一项观察性的横断面调查，采用方便抽样方法在马来亚大学医学中心(UMMC)住院药房进行。一份有效的在线问卷评估了用户满意度和任务持续时间。结果:共有21名药师和18名药学助理员参与调查。大多数药剂师(n = 17/21)对该系统充满信心，药剂师和药房助理都认为该系统对患者(n = 33/39)和减少用药错误(n = 32/39)有益。药房助理在实施自动片剂分配和包装系统(ATDPS)后，在传统工作上花费了大约5.34小时，包括填写药单(1.44小时)。相比之下，药剂师填写医嘱的时间为1.19小时，核对医嘱的时间为1.71小时。结论:药师主要履行与医疗同事的临床职责，药学助理主要处理各类医嘱。然而，ATDPS减少了药房工作人员在药物处理方面的工作量，实现了用户满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Pharmacy Practice PHARMACOLOGY & PHARMACY-

CiteScore

2.90

自引率

5.60%

发文量

146

期刊介绍： The International Journal of Pharmacy Practice (IJPP) is a Medline-indexed, peer reviewed, international journal. It is one of the leading journals publishing health services research in the context of pharmacy, pharmaceutical care, medicines and medicines management. Regular sections in the journal include, editorials, literature reviews, original research, personal opinion and short communications. Topics covered include: medicines utilisation, medicine management, medicines distribution, supply and administration, pharmaceutical services, professional and patient/lay perspectives, public health (including, e.g. health promotion, needs assessment, health protection) evidence based practice, pharmacy education. Methods include both evaluative and exploratory work including, randomised controlled trials, surveys, epidemiological approaches, case studies, observational studies, and qualitative methods such as interviews and focus groups. Application of methods drawn from other disciplines e.g. psychology, health economics, morbidity are especially welcome as are developments of new methodologies.