Sustainable value creation through customization for smart PSS models: a multi-industry case study

IF 7.3 2区工程技术 Q1 ENGINEERING, INDUSTRIAL Journal of Manufacturing Technology Management Pub Date : 2023-12-05 DOI:10.1108/jmtm-03-2023-0103

Yuan Chang, Xinguo Ming, Xiaoqiang Liao, Yuguang Bao, Zhihua Chen, Wenyan Song

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Abstract

Purpose

This study is a reference for manufacturers who are promoting their product-service system (PSS) development. Currently, improvements in both digital customization and sustainability for various smart PSS categories have been considered rarely. This paper addresses this research gap by developing relevant models.

Design/methodology/approach

The development trends of customization-oriented PSS are described in a literature review. An in-depth multiple-case study methodology is adopted, and seven manufacturing companies are sampled. The goal is to identify digital customization measures that can be employed on representative smart PSS models and to explore how these models can create sustainable value.

Findings

This study provides valuable insights by uncovering a synthesis framework for achieving customization of the product/use/result-oriented smart PSSs, and the relevant representative smart functions are summarized. This identifies how digital customization capabilities can improve sustainability, including direct economic value for customers as well as additional social benefits and environmental improvements during customization.

Originality/value

Currently, the influence of digitalization on customized offerings and the relevant impact on sustainability development have not been fully addressed to date. This study provides comprehensive information with a reference value for digital customization transformation among the three main types of smart PSS.

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通过定制智能PSS模型创造可持续价值:一个多行业案例研究

目的本研究为正在推进产品服务体系(PSS)建设的生产企业提供参考。目前，各种智能PSS类别的数字定制和可持续性的改进很少被考虑。本文通过建立相关模型来弥补这一研究空白。设计/方法/途径在文献综述中描述了面向定制的PSS的发展趋势。采用深入的多案例研究方法，选取7家制造企业作为样本。目标是确定可用于具有代表性的智能PSS模型的数字定制措施，并探索这些模型如何创造可持续价值。本研究为实现面向产品/使用/结果的智能pss定制提供了一个综合框架，并总结了相关的代表性智能功能。它确定了数字定制能力如何提高可持续性，包括在定制过程中为客户带来的直接经济价值以及额外的社会效益和环境改善。目前，数字化对定制产品的影响以及对可持续性发展的相关影响尚未得到充分解决。本研究为三种主要类型的智能PSS之间的数字化定制转型提供了具有参考价值的全面信息。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Manufacturing Technology Management Engineering-Control and Systems Engineering

CiteScore

16.30

自引率

7.90%

发文量

期刊介绍： The Journal of Manufacturing Technology Management (JMTM) aspires to be the premier destination for impactful manufacturing-related research. JMTM provides comprehensive international coverage of topics pertaining to the management of manufacturing technology, focusing on bridging theoretical advancements with practical applications to enhance manufacturing practices. JMTM seeks articles grounded in empirical evidence, such as surveys, case studies, and action research, to ensure relevance and applicability. All submissions should include a thorough literature review to contextualize the study within the field and clearly demonstrate how the research contributes significantly and originally by comparing and contrasting its findings with existing knowledge. Articles should directly address management of manufacturing technology and offer insights with broad applicability.