SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services

IF 3.8 4区 管理学 Q2 BUSINESS Journal of Services Marketing Pub Date : 2023-11-29 DOI:10.1108/jsm-04-2023-0158
Jorge Grenha Teixeira, Andrew S. Gallan, Hugh N. Wilson
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Abstract

Purpose

Humanity and all life depend on the natural environment of Planet Earth, and that environment is in acute crisis across land, sea and air. One of a set of commentaries on how service can address the UN’s sustainable development goals (SDGs), the authors focus on environmental goals SDG 13 (climate action), SDG 14 (life below water) and SDG 15 (life on land). This paper aims to propose a conceptual framework that incorporates the natural environment into transformative services.

Design/methodology/approach

The authors trace the evolution of service thinking about the natural environment, from a stewardship perspective of the environment as a set of resources to be managed, through an acknowledgement of nonhuman organisms as actors that can participate in service exchange, towards an emergent concept of ecosystems as integrating human social actors and other biological actors who engage fully in value co-creation.

Findings

The authors derive a framework integrating human and other life forms as co-creating actors, drawing on shared natural resources to achieve mutualism, where each actor can have a net benefit from the relationship. Future research questions are posited that may help services research address SDGs 13–15.

Originality/value

The framework integrates ideas from environmental ecosystem literature to inform the nature of ecosystems. By integrating environmental actors and ecological insights into the understanding of service ecosystems, service scholars are well placed to make unique contributions to the global challenge of creating a sustainable future.

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可持续发展目标评论:服务生态系统与地球——将环境可持续发展目标与人类服务相结合
人类和所有生命都依赖于地球的自然环境,而这个环境在陆地、海洋和空中都处于严重的危机之中。关于服务如何实现联合国可持续发展目标(SDG)的一系列评论之一,作者关注环境目标SDG 13(气候行动),SDG 14(水下生命)和SDG 15(陆地生命)。本文旨在提出一个概念框架,将自然环境纳入变革性服务。设计/方法论/方法作者追溯了自然环境服务思维的演变,从环境作为一组需要管理的资源的管理角度,通过承认非人类生物作为可以参与服务交换的行动者,到生态系统作为整合人类社会行动者和其他充分参与价值共同创造的生物行动者的新兴概念。研究结果作者推导出一个框架,将人类和其他生命形式整合为共同创造的行动者,利用共享的自然资源实现互惠互利,每个行动者都可以从这种关系中获得净收益。未来的研究问题可能有助于服务研究解决可持续发展目标13-15。原创性/价值该框架整合了来自环境生态系统文献的观点,以告知生态系统的本质。通过将环境行为者和生态学见解整合到对服务生态系统的理解中,服务学者可以为创造可持续未来的全球挑战做出独特的贡献。
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来源期刊
CiteScore
7.80
自引率
20.50%
发文量
63
期刊介绍: ■Customer policy and service ■Marketing of services ■Marketing planning ■Service marketing abroad ■Service quality Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today"s consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty.
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