Post-scandal Organizational (Dis)order: A Grounded-Theory Approach Shifting from Murphy’s Law to Safer Regulatory Environments

IF 1.5 Q3 BUSINESS CORPORATE REPUTATION REVIEW Pub Date : 2021-04-08 DOI:10.1057/s41299-021-00112-w
Jesus R. Jimenez-Andrade, Timothy J. Fogarty, Richard J. Boland
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Abstract

The literature shows that, in the wake of negative media exposition, organizations’ self-regulation tends to be strengthened. We investigate such motivation from the perspective of the psychosocial consequences in executives’ and organizational self-confidence. A grounded-theory approach supports findings from 27 different events described by top-level executives from major publicly traded organizations. Their testimonies document that scandalous episodes, when they occur, leave a trauma footprint within the organizational and individual consciousness because of the perceived post-event humiliation, remorse, guilt, and fear. The paradigm of reliance and trust in the designed structures is severely altered. In turn, a climate of excessive self-regulation explains the recovery from the traumatic experience. New boundaries for regulatory balance, also called “the confidence zone,” exists until design changes coalesce with organizational blame to create the perception that reputational safety has been achieved. Fears of subsequent media scrutiny are mitigated by the perception of moral safety based on governance. Consequently, the over-regulatory response comprises the organizations’ healing process as they recover from the psychosocial trauma caused by media exposition.

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丑闻后组织(无序)秩序:从墨菲定律转向更安全监管环境的理论基础研究
研究表明,在负面媒体曝光后,组织的自我监管倾向于加强。我们从管理者和组织自信的社会心理后果的角度来研究这种动机。基于理论的方法支持主要上市公司高管描述的27个不同事件的发现。他们的证词证明,当丑闻事件发生时,会在组织和个人意识中留下创伤印记,因为他们会感受到事件后的羞辱、悔恨、内疚和恐惧。在设计的结构中,依赖和信任的范例被严重改变。反过来,过度自我调节的氛围解释了创伤经历的恢复。监管平衡的新边界,也被称为“信任区”,一直存在,直到设计变化与组织的指责结合在一起,创造出声誉安全已经实现的感觉。基于治理的道德安全观念减轻了对随后媒体审查的担忧。因此,过度监管反应包括组织从媒体曝光造成的社会心理创伤中恢复的愈合过程。
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来源期刊
CiteScore
3.80
自引率
5.30%
发文量
19
期刊介绍: Corporate Reputation Review is the leading international journal for all scholars and academics concerned with managing and measuring corporate reputation.The Journal is reviewed by a distinguished editorial board, under the guidance of Guido Berens (Erasmus University, The Netherlands). Corporate Reputation Review provides a forum for rigorous, practically relevant academic research into reputations and reputation management, as well as related concepts such as identity and corporate communication.
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